Computer Repair & Troubleshooting
- How much does a diagnostic cost?
- We quote the diagnostic up front and apply it toward the repair if you go ahead. You'll always know the price before we open the machine.
- How long does a typical repair take?
- Most common repairs — drive upgrades, screen replacements, virus cleanup — are completed within a few business days, depending on parts availability. We give you an honest timeline when we quote.
- Do you work on both Windows PCs and Macs?
- Yes. We repair Windows laptops and desktops of every major brand, as well as Apple MacBooks and iMacs.
Network Installation & Management
- Can you fix dead spots in our Wi-Fi coverage?
- Yes. We survey the space, identify interference and coverage gaps, and place access points where they actually help — no more buying random extenders and hoping.
- Do you support existing networks you didn't install?
- Absolutely. We document what's there, fix the immediate issue, and leave the network better labeled and understood than we found it.
- What size businesses do you work with?
- Anything from a home office to multi-site small businesses across Delaware. Network plans are sized and priced to fit the space and headcount.
Security & Surveillance
- What does NDAA-compliant mean, and why does it matter?
- The National Defense Authorization Act bans certain foreign-made camera components from federally funded projects, and many insurers and commercial clients now expect the same standard. We install NDAA-compliant systems from manufacturers like Luminys and Hanwha Vision, so your footage stays secure and your business stays eligible for contracts that require it.
- Can I watch my cameras from my phone?
- Yes. Every system we install includes secure remote viewing — live feeds and recorded playback from your phone, tablet, or desktop. We configure the NVR, accounts, and alerts so it works reliably without exposing your cameras to the open internet.
- Do you install cameras for homes or just businesses?
- Both. We design and install surveillance systems for storefronts, offices, and warehouses as well as residential properties — sized and priced to fit the site, from a two-camera doorway setup to full commercial coverage.
See the full Security & Surveillance page → · Read the HOA & commercial security guide →
Cybersecurity Solutions
- We're a small business — are we really a target?
- Yes, precisely because attackers assume small businesses have weaker defenses. Most attacks are automated and don't care how big you are; basic layered protection removes you from the easy-target pool.
- What's the single most important protection to have?
- Tested backups plus multi-factor authentication on email and banking. Those two stop the worst outcomes of ransomware and account takeover — and they're where we usually start.
- Do you help after an incident has already happened?
- Yes. We contain the damage, clean affected machines, recover what's recoverable, and then close the hole that let it happen.
Cloud Computing Solutions
- Will we lose email or files during a migration?
- No — migrations are staged and verified. We move data first, confirm everything arrived, then cut over. Your old system stays intact until you've confirmed the new one works.
- Microsoft 365 or Google Workspace — which should we pick?
- It depends on what your team already lives in. Heavy Word/Excel users usually fit Microsoft 365; Gmail-native teams fit Workspace. We'll recommend one based on your workflow, not a reseller commission.
- Is the cloud safe for business files?
- Configured correctly, cloud storage is safer than a lone office PC — encrypted, backed up, and protected by MFA. Most cloud incidents come from misconfiguration, which is exactly what we set up properly.
IT Consulting & Strategy
- We only have a handful of employees — is consulting overkill?
- That's exactly who benefits most. A few right-sized decisions — what to buy, what to skip, what to secure — save small teams real money and prevent expensive surprises.
- Do you push particular brands or products?
- No. We don't take vendor commissions that shape our advice — recommendations are based on what fits your workflow and budget.
- What does an initial IT assessment involve?
- We inventory your hardware, software, subscriptions, and risks, then deliver a prioritized plain-English report: what's urgent, what can wait, and what it should roughly cost.